Shipping policy

Last Updated: [25th June 2026]

At JDM Car Keys, we are committed to providing reliable and efficient shipping for all orders. This Shipping Policy explains our shipping procedures, estimated delivery times, and important information regarding your order delivery.

1. Order Processing Times

All orders are processed and prepared for shipment after payment has been successfully confirmed.

Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing times may be extended during periods of high demand, sales events, holidays, or unforeseen circumstances.

Processing time refers to the time required to prepare your order before it is handed to the shipping carrier. It does not include delivery time.

2. Shipping Locations

JDM Car Keys ships orders to customers within Australia and selected international locations.

Available shipping destinations and shipping options will be displayed during checkout.

We reserve the right to restrict shipping to certain locations where delivery cannot be reasonably guaranteed.

3. Estimated Delivery Times

Delivery times are estimates provided by shipping carriers and are not guaranteed.

Australia

Standard Shipping: Estimated 3–10 business days after dispatch.
Express Shipping: Estimated 1–5 business days after dispatch.

International Orders

Standard International Shipping: Estimated 7–25 business days after dispatch.
Express International Shipping: Estimated 3–10 business days after dispatch.

Actual delivery times may vary depending on your location, courier performance, customs processing, weather conditions, and other factors outside our control.

4. Tracking Information

Where available, tracking information will be provided once your order has been dispatched.

Tracking details may take up to 48 hours to update after shipment.
Customers are responsible for monitoring tracking updates.
Tracking information may vary depending on the shipping carrier used.

If your tracking information shows your order has been delivered, but you cannot locate your parcel, please check:

Your mailbox or parcel collection area.
Nearby safe locations.
With household members, neighbours, or building reception.
With the shipping carrier.

5. Shipping Delays

While we work hard to ensure timely delivery, JDM Car Keys is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

Courier delays
Postal service disruptions
Public holidays
Severe weather events
Customs delays
Incorrect delivery information
International border restrictions
Unexpected logistical issues

Delays caused by shipping providers do not automatically qualify an order for a refund or replacement.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

This includes:

Full name
Correct delivery address
Apartment/unit number (if applicable)
Postcode
Contact information

If incorrect information is provided and the parcel cannot be delivered, customers may be responsible for additional shipping costs required to resend the order.

Please contact us as soon as possible if you notice an error in your shipping details after placing an order. We cannot guarantee changes can be made once an order has entered processing.

7. Lost or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us so we can assist with investigating the issue.

We may require:

Your order number
Tracking information
Confirmation of your delivery address
Any relevant details requested by the shipping provider

JDM Car Keys is not responsible for parcels that:

Have been confirmed as delivered by the shipping carrier.
Are lost due to incorrect customer-provided delivery information.
Are stolen after confirmed delivery.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

Your order number.
Photos of the damaged packaging.
Photos of the damaged product.

We will review the information provided and determine the appropriate resolution.

9. Customs, Duties & International Fees

For international orders, customers are responsible for any customs fees, import duties, taxes, or charges imposed by their local government authorities.

JDM Car Keys has no control over customs processes and cannot predict additional charges that may apply.

Failure to pay required customs fees may result in your parcel being delayed, returned, or abandoned. Any costs associated with this may be the customer's responsibility.